Terms of Service – Secure and Reliable Flower Delivery in Coulsdon

Flower Delivery Coulsdon: E-commerce Terms & Conditions

Introduction

Welcome to our Terms & Conditions for ordering online flower delivery services in Coulsdon and the surrounding areas. These Terms & Conditions govern the use of our website, the purchase of flowers and related products, as well as delivery and associated services. Please read these terms carefully before placing any order. By using our online platform and placing an order with us, you agree to be bound by these terms. If you are uncertain about any aspect of these terms, we recommend contacting us for clarification before proceeding.

About Us

We are a UK-based online flower retailer dedicated to providing premium, fresh, and beautifully arranged flowers delivered directly to customers in Coulsdon and neighbouring locations. Our range covers popular bouquets, seasonal arrangements, and personalised floral gifts for every occasion. We pride ourselves on reliable delivery and exceptional customer care.

Application of Terms

These Terms & Conditions are specifically written for and apply to all customers placing orders for flower delivery to addresses within Coulsdon and its nearby areas. Our services are intended for persons aged 18 and over. By accessing and using our website, you confirm that you are of legal age to form a binding contract and that you have read, understood, and accepted these Terms & Conditions in full.

Order Process

Placing an Order: To place an order for flower delivery in Coulsdon, browse our online catalogue, select the desired products, add them to your basket, and proceed to the checkout page. You will be required to provide essential information, including recipient details, delivery address, and preferred delivery date. Please ensure all provided information is complete and accurate to avoid delays or misdelivery.

Order Confirmation: Once your order is submitted and payment processed, you will receive an order confirmation via the website and/or by electronic means. This confirms that we have received your request, but does not guarantee acceptance of your order. Acceptance arises only when we dispatch the order and you receive a notification of such.

Product Availability: While we endeavour to keep the website updated and reflect real-time stock, all flower arrangements are subject to seasonal availability and may at times require substitutions. In these circumstances, we will use flowers of equal or greater value and similar style. We reserve the right to refuse any order prior to confirmation for reasons such as insufficient stock or delivery restrictions.

Delivery Service: Our flower delivery service is available throughout Coulsdon and surrounding regions. Delivery times are subject to availability but we aim to deliver on your chosen date. Specific times cannot always be guaranteed, especially during peak periods such as Valentine's Day, Mother’s Day, or Christmas. If we anticipate any delay or cannot fulfil your order, we will inform you as soon as possible and offer alternatives where appropriate.

Payments

Accepted Methods: We accept payment for online flower delivery orders via major credit and debit cards approved by our payment gateway. We may, at our discretion, offer other payment options in the future but will advise you accordingly at checkout.

Payment Security: All transactions are processed securely in accordance with UK e-commerce regulations and data protection laws. Payment information is encrypted and never stored beyond the time required to process your payment.

Pricing and VAT: All prices displayed on our website for flower delivery in Coulsdon include VAT (where applicable). Delivery charges, if any, will be clearly indicated prior to final checkout. We reserve the right to change prices at any time but such changes will not affect orders already confirmed and paid.

Order Validity: Orders are not deemed accepted until full payment has been received. If there is an issue with your payment or the transaction is declined, your order will not be processed until a valid payment is made.

Cancellations and Amendments

Right to Cancel: Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the right to cancel your order for flower delivery within 14 days of placing it. However, as flowers are perishable items, exceptions to this right apply. If your order has already been prepared or dispatched, cancellation may not be possible unless otherwise agreed.

If you wish to amend or cancel your order, please contact us as soon as possible. We will do our utmost to accommodate your request if the order has not yet been processed or sent for delivery. Any refund, where eligible, will be made using your original method of payment and processed promptly, in accordance with UK law.

Exemptions from Cancellation: Please note that due to the perishable nature of flowers, orders that have already been prepared or delivered cannot be cancelled or refunded unless the products are faulty or not as described.

Substitutions Policy

Due to seasonal availability, or situations beyond our control, we may need to substitute certain flowers or packaging. Any substitutions will be of equal or higher value and in keeping with the overall design and colour scheme originally selected. Should significant changes be required, we will contact you to discuss available options and seek your agreement before proceeding.

Delivery Terms

Service Area: We guarantee delivery to addresses within Coulsdon and the surrounding localities as listed on the website. Please ensure that the delivery address provided is complete with all necessary details to facilitate successful delivery. We cannot take responsibility for delayed or failed deliveries where address information is incorrect or inadequate.

Timing: While we make every reasonable effort to deliver your flowers on the requested day, unforeseen circumstances such as traffic, weather, or other external factors may sometimes affect delivery. Delivery slots during busy periods may be allocated on a first-come, first-served basis.

Recipient Absence: If the recipient is not available at the given delivery address, we will attempt to leave the order with a neighbour, at a safe location, or according to any delivery instructions provided. We may also leave a calling card with details for collection or re-delivery, as appropriate.

Failed Deliveries: Should delivery fail due to reasons within your control (e.g., incorrect address, absence of recipient, lack of instructions), we reserve the right to charge an additional fee for redelivery, or treat the order as fulfilled.

Returns and Refunds

We are committed to delivering high-quality flowers and ensuring your satisfaction. If you are not fully satisfied with the products received, or if the delivery is not as described or is faulty, please inform us within 24 hours of receipt. You may be required to provide photographs or return the items for inspection. Where a fault is identified, we will offer a replacement or refund as appropriate and in line with your statutory rights.

Due to the perishable nature of flowers, we are unable to offer refunds or replacements for complaints received after this time unless otherwise agreed or the law requires us to do so.

Liability

We are not liable for any indirect or consequential losses resulting from delays, failed delivery, or failure to meet any of our obligations under these Terms & Conditions where such failures result from events beyond our reasonable control (such as natural disasters, strikes, or third-party courier disruptions).

Whilst we take great care in the preparation, handling, and delivery of your order, liability for products supplied is strictly limited to the value of the goods purchased. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited by applicable law.

We do not accept responsibility for any loss or damage caused by your reliance on content shared on our website, except as expressly set out in these Terms & Conditions.

Personal Data and Privacy

We are committed to protecting your privacy and safeguarding your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Your details are collected solely for the purposes of processing your order and will not be shared or used for marketing purposes without your explicit consent. For more information on how we handle your data, please refer to our Privacy Policy.

Intellectual Property

All content, images, and designs displayed on our website are the intellectual property of the business or our licensors. You may not copy, reproduce, or use any materials from our website for commercial purposes without our prior written consent.

Governing Law

These Terms & Conditions, and any dispute or claim arising from or in connection with them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes relating to these Terms & Conditions, your use of our service, or any products supplied by us.

Changes to Our Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon being published on our website. It is your responsibility to review these terms regularly to ensure you are aware of any updates.

General Provisions

If any part of these Terms & Conditions is found to be invalid or unenforceable, the validity and enforceability of the remaining provisions will not be affected. Any failure by us to exercise any right or provision under these terms will not constitute a waiver of such right or provision.

Note: These Terms & Conditions are applicable to all flower delivery orders placed for Coulsdon and the surrounding areas served by our business.

Thank you for choosing our flower delivery service in Coulsdon. We look forward to delighting you and your loved ones with our blooms.