Our Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Coulsdon
At Flower Delivery Coulsdon, we take great pride in delivering beautiful, fresh flowers to homes and businesses throughout Coulsdon. As your trusted local florist, we carefully select and prepare every arrangement to ensure the highest level of satisfaction for our community. We stand by the quality of our products with a fresh flowers guarantee: if your flowers do not meet your expectations for freshness or arrive in less than top condition, we are here to help.
Damaged-on-Arrival Policy
Your peace of mind is important to us. On rare occasions, flowers may become damaged in transit. If your flowers or arrangements are received in a damaged or unsatisfactory condition, please notify us as soon as possible on the day of delivery. We may request a photo of the arrangement so that we can swiftly assess and address the problem.
Freshness Window & Quality Standards
We guarantee that our flowers will be fresh on arrival and will look their best for a minimum of five days from delivery, provided they are cared for according to the instructions included with your bouquet. If you believe your flowers have not lasted as promised under normal care conditions, please contact us straight away and provide details of the issue so that we can resolve it to your satisfaction.
Refund and Replacement Options
Your happiness is our priority. If there is an issue with your order – for example, if the flowers are damaged, do not match your order, or do not meet our freshness guarantee – we will gladly work with you to make things right. Depending on the circumstances, we may offer the following options:
- A replacement arrangement delivered to you at no extra cost
- A full or partial refund back to your original payment method
- An alternative arrangement or credit for a future purchase
Whichever option you choose, rest assured we are committed to ensuring a swift and satisfactory resolution.
How to Make a Complaint
We value your feedback as it helps us maintain our high standards. If you have any concerns, issues, or complaints relating to your flower delivery or our service, please reach out to us promptly. Provide as much information as possible, such as your order details, nature of the complaint, and a description or photo of the flowers or arrangement received. All complaints are handled with care and confidentiality, and we aim to respond within one working day during our regular business hours.
Our team will thoroughly investigate your concerns and update you at every stage of the process. We are committed to acting quickly, fairly, and transparently. Most issues can be resolved with a replacement, refund, or other mutually agreeable solution.
Your Trusted Local Coulsdon Florist
Flower Delivery Coulsdon has built a strong reputation by serving households and businesses in Coulsdon with reliability, professionalism, and friendly customer support. Our dedication to quality and our local community is at the heart of everything we do. Thank you for trusting us to deliver fresh flowers for your most important occasions – and for letting us make things right whenever something goes wrong.
